Exceptional client service

We enjoy a culture of long-standing, trusted advisor client relationships, anchored in the high quality of our service, our industry expertise, and in particular our unwavering commitment to our clients.

We pride ourselves on our ability to stand alongside and empower our clients, by advising them in a refreshingly pragmatic and commercial manner, something that they frequently tell us and others they value very highly.

We are very proud that this approach has led us to be named as a top scoring firm for Client Service in the 2021 UK Legal 500, and here’s what our clients are saying about us:

“They are truly client focused. They select the team to meet your precise requirements. You are made to feel that your objectives are at the centre of everything.”

“Exceptionally responsive to client requests. The team displays an ability to work through complex issues and explain them to business teams in a pragmatic and clear way. Matters are run efficiently with a clear focus on fee transparency.”

“If you want Magic Circle quality and service, with really nice people to work with, but without the price tag, that is Harbottles (sic). They cover most areas of commercial work and can (and do) absolutely go head to head against the giant firms.”

“Exemplary, in every respect. Utterly professional and dedicated in their behaviour, wise in their advice and unflinchingly loyal to me as the client.”

“[The] team made me feel important, valued and somehow that I was adding value to the firm by bringing things to their attention. It is a very unique and special way of creating a working dynamic where everyone feels they have a place and is empowered.”

“They are extremely smart, experienced and responsive. They have the ability to think around problems and offer up innovative solutions. They are friendly but steely when necessary. A delight to deal with and certainly people you would want on your side!”

“Creative and lateral thinkers, resourceful, ‘big picture’ approach, buddy-scheme four-eyes approach to strategy, emotionally intelligent approach to handling clients, extremely fast turnaround, transparent and proportionate regarding fees. All major sectors covered.”

“Harbottle were always proactive and one step ahead of the other side at all times. They exuded an aura of calm in a stressful situation.”